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How to Mitigate Workplace Conflicts

Workplace conflicts are inevitable occurrences that you must find ways to mitigate to create a friendly work atmosphere. Conflicts are bound to arise in today’s diverse work environment, where individuals possess drastically contrasting personality types, values, work styles, and communication styles.

Nevertheless, workplace conflicts don’t have to affect your employees’ performance and relationships negatively. In any case, you can easily prevent or mitigate most organizational conflicts using the following tips.

1. Offer Conflict Resolution Training and Consider Personality Assessments

Conflict resolution training is one of the most effective ways to mitigate workplace conflicts and minimize the negative impacts associated with conflicts. Offering this training to employees can prepare them for interpersonal conflicts that may arise.

And besides the necessary training, you may consider using DISC Plus assessments, which gauge personality, to evaluate the personality types of job candidates. These assessments can ensure that you build a cohesive team with members who work well together.

2. Create a Participatory Workplace Environment

Workers who lack effective channels to present their ideas and worries have a high probability of indirectly releasing the energy through conflicts. Although your company encourages workers to provide feedback, you should also develop programs necessary to safeguard them from retribution.

Therefore, you must build a participatory workplace environment where workers can express themselves freely. Such an environment must encourage employee involvement and reward them for their participation. Eventually, this will help mitigate workplace conflicts while promoting overall organizational performance.

3. Establish a Formal Complaint Process

Sometimes, your employees may fail to resolve workplace conflicts amicably, and they may need to present a formal complaint. Therefore, it’s paramount for you to set a formal complaint process and ensure all your staff understands how to go about it.

Any worker with an aggrievance should fill out a written complaint form and present it to the HR manager for investigation and further action. You’ll effectively mitigate workplace conflicts with such an elaborate conflict resolution mechanism.

4. Encourage Your Employees to Build Positive Work Relationships

Another excellent way to mitigate workplace conflicts is to assist your staff in developing positive work relations with colleagues. You can accomplish this using several strategies, including offering your team members opportunities where they can have social interactions occasionally.

Moreover, you can assign tasks in a way that brings your workers into contact with colleagues they rarely interact with. By engaging in such activities, team members can learn to identify acceptable behaviors, get more comfortable around each other, and learn to resolve conflicts amicably. Eventually, using such strategies, you can help your staff develop positive work relations and mitigate workplace conflicts.

5. Ensure Your Staff Understands Organizational Objectives and Priorities

More often than not, workplace conflicts arise due to differing opinions over organizational goals, values, facts, and processes. Therefore, you must ensure that your workers read from the same book regarding your company’s plans, goals, and priorities.

That way, you’ll reduce the probability of dysfunctional conflicts arising because of differing opinions about processes, facts, or goals. Ultimately, that will help you in mitigating workplace conflicts in your company.

6. Ensure You Treat Every Worker Fairly

Although this sounds obvious, most business owners and managers are accused of exercising preferential treatment to some workers. Therefore, you and your managers must strive to treat each worker fairly and equally to avoid chances of conflict arising amongst your team members. Ultimately, treating everyone in a fair way will help mitigate workplace conflict and the negative impact that comes with it.

7. Ensure You Actively Listen to What Each Party in a Conflict Has to Say

This is perhaps the most important and effective way to mitigate workplace conflicts. When resolving any conflict that comes to your attention, ensure you allow each party to narrate their side of the story.

Also, ensure you embrace a positive and assertive strategy while trying to reach a common resolution to the conflict. If necessary, ensure you establish ground rules for listening to, investigating, and resolving the conflict. That way, the parties will be motivated to articulate their issues openly and honestly, allowing you to mitigate the conflict successfully.


Conflict is bound to arise, especially in today’s diverse workplace environment. Therefore, as a business owner or manager, you must find effective ways to mitigate it before it goes out of control. The above seven tips can help you successfully mitigate workplace conflicts in your company.