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A Comprehensive Guide to Single Service Platform Vs. Multi-Service Platform

Gone were the days when our phones were fully loaded with several applications to accomplish different demands, but not anymore. Have you wondered what the reason behind it was? If not yet, then stay constant. Here we are going to discuss the multi-service app platforms that totally changed our lives. Instead of various applications, a single app now takes its place. 

At first, only food ordering and transporting services were accessible with such an app platform. And now, if you open your Play Store or App Store, you can find several mobile apps that offer various services under one platform. With a single-purpose app, you can access a single service only. On the other hand, the multi-service app allows possessing the majority of services that are essential to day-to-day life. 

The Rise of On-demand Multi Service Apps

Once upon a time, people had phones, but they were not smart enough, so one had to go through the grocery store to shop for the essentials, and we had to wave at the cab to take the ride, but not anymore. Thanks to the latest technology, that makes us possible to access variable services throughout one platform. No matter if you want to book a taxi, want to order food, want to make a bank transfer, or assign a house cleaner, several services are obtainable with the stand-alone app platform. 

We can define a multi-service app strategy as when a business introduces several services under one brand name that can be recognized as a multi-service platform. The service market shows us many successful multi-purpose apps that transformed their single business into a combined service industry. Examples include Rappi, Gojek, WeChat, Snapp, Grab, Hugo, and other platforms. 

One thing is clear, the above platform once was a single business supplier only, and by the time it started to add various services to its brand name, and that’s how it completed the journey of becoming a multi-purpose platform. The thing is that you don’t have to follow the long journey from a single service to multiple services; you can launch your business with the help of on-demand multi-service app clones. You can introduce various services at once with the latest tech stacks. Multi-service apps are called Super apps as well. 

According to Statista reports 2022, a survey was held in Australia, Germany, the UK, and the USA, where 66% of people voted for the super app as they bring the most convenient benefits for them. 

The conclusion is that the trend of being a super app provider will not slow down. Infect the race will be more complicated with the evolution of the latest technologies. Let’s check out some statistics showing how multi-service businesses differ from single-service businesses.

Overview of Single Service Platform Vs. Multi Service Platform

As the name suggests, a single service stands for only one service the enterprise provides. You can take the example of an online food delivery business or online taxi booking app which works to provide a single service. On the other hand, multiple service providers allow you to shop for several services registered under the business. One of the reasons why multi-service apps differ from mini-apps is the technological ability to carry off clients’ demands. 

Such apps provide you to free up your phone storage because it is only required to download a single app. Thankfully the phone doesn’t have to carry out several apps. The consistency of the super app is that it avails several services with the best data and security protection. The below factors show the apparent differences between single-service and multi-service. 

Operating Panels 

This one is the most notable difference between both platforms. Single-service businesses usually operate in two panels – one for the user and one for the merchant. A one-stop app has four operating panels, and all panels are customizable. This panel has a different workflow for the user, merchant, delivery partner, and admin – who can control everything. 

Revenue Stream 

As we look, the one-stop solution provides diverse stuff that initially leads to generating revenue from various streams. Like, the business owner can earn commission from users, sellers, delivery partners, finance partners, and more. As your business creates the brand name, you can also generate revenue by marketing other brands under your business. The single service platform can only generate revenue from the only service they offer; it doesn’t have any other stream to earn profit. 


The next difference is the functionality of both platforms. The single business doesn’t provide a scalable functionality which becomes the obstacle to building a brand image. On the opposite side, the multi-service platform is well-built with the latest tech stack that offers easy and quick software usage. Such platforms advanced functions like live chat support, live GPS tracking, effortless navigation, pre-booking system, visibility status, security check, and more can be offered to the consumers. 

Cost Structure 

If we check the cost structure of both platforms, we already know that a single platform stands for the law investment, and multi-service might charge high costs. But if you stick to the law investment, you will not benefit from the significant revenue stream of a one-stop app; you only have to earn with the single service you offer. Besides, with a slightly high budget, you can achieve a vast revenue stream to earn good profits. Moreover, you can shop the prebuilt on-demand app clones that can save your budget. For instance, you can pick the Gojek clone script to launch your multi-purpose business. 

How Multi Service Apps Can Benefit Your Business? 

We have seen the differences between both platforms. Now we know why multi-service platforms are attracting the service industry. But if you are wondering how the one-stop app can benefit your business, consider the following points;

  • First of all, you can offer a great user experience by providing extended functionality and smooth app scrolling. 
  • Next, you only need one platform to serve your customers with versatile products, which will initially benefit customers by saving more phone space. 
  • You can improve your digital presence by taking your business online. Therefore, you get a chance to build your brand image in the market. 
  • A multi-service platform allows you to reach out to a large audience who prefers to shop online, which will initially benefit in getting more customers to sell your goods and services. 
  • The significant benefit of investing in a super app is that it allows you to earn enormous profits with vast revenue streams. Hence, with low investment, you can achieve massive success. 
  • If you want to be in the race, you must follow the trend. What’s the trend? Multi-service stands for the biggest trend in the mobility market. So follow the trend and provide your customers with the latest tech stack throughout your app platform. 

Final Words

The conclusion says that multi-service apps make sense in today’s digital world. Financial factor is going to integrate widely in such super apps in the near future, which will be a significant reason to attract users. With the advanced tech stack, we will see various evolution in mobility that will entirely change such platforms at advanced levels. Now, what’s the better platform? Having various software to shop or having all apps in one app? You got the answer right! Multi-service app platforms can benefit your business in many ways; therefore, consider picking this latest solution to grow your business.